Retail Store Manager

Clutch Technologies Inc.; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading online car retailer in Ottawa is seeking a Retail Store Manager to lead a new location. You'll manage a high-performing team, ensure an exceptional customer experience, and oversee daily operations. Ideal candidates have over 2 years of retail management experience, strong leadership skills, and a passion for customer service. This role offers a competitive salary of $90,000-$120,000 annually, along with comprehensive benefits. Join a company dedicated to innovation in car buying and selling.

Benefits

Comprehensive benefits plans

Top-of-market compensation

Opportunity for autonomy and ownership

Qualifications

• 2+ years in retail store management.
• Experience leading a team in a high-volume, customer-facing environment.
• Willingness to work retail hours, including evenings, weekends, and holidays.
• Valid A G Drivers License in Ontario.

Responsibilities

• Lead the team and manage store operations.
• Foster a customer-obsessed and collaborative team culture.
• Ensure a seamless in-store experience from start to finish.
• Track key performance metrics and report regularly.

Skills

Retail management

Team leadership

Customer service

Communication

Problem-solving

Tech-enabled tools

Tools

Google Workspace

Slack

Job description

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca .

About the Role

As the Retail Store Manager at our new location in Bayshore Mall, you’ll lead the charge in bringing our digital brand to life in a physical space. You’ll build and manage a high-performing team, deliver a standout customer experience, and drive store performance from the ground up. This is a foundational role with visibility, growth, and real impact!

What you’ll do:

• Set clear expectations and provide ongoing 1:1 coaching and development conversations to team members
• Foster a team culture that is customer-obsessed, accountable, and collaborative
• Own the in-store experience from first connection to a fond farewell — ensure it’s welcoming, seamless, and best in class
• Oversee day-to-day store operations including open/close procedures, inventory, and scheduling
• Manage staffing levels to match customer volume and appointment flow
• Maintain clean, organized, and brand-aligned retail and field spaces
• Track key performance metrics (NPS, conversions, attendance, timely assistance, online reviews, etc.) and report regularly
• Partner cross-functionally with Field Operations, Customer Experience, Brand Marketing, Sell to Clutch, Retail, and Production teams
• Manage store-level scheduling and budgeting
• Build strong relationships with property managers and community stakeholders

What We’re Looking For:

• Experience:
• 2+ years in a retail store management
• Experience leading a team in a high-volume, customer-facing environment
• Comfortable with tech-enabled tools (Google Workspace, Slack, scheduling tools, etc.)
• A love for retail and building exceptional customer experiences
• Strong leadership and coaching skills with a bias for action
• Excellent communication and problem-solving ability
• Availability: Willingness to work retail hours, including evenings, weekends, and holidays
• Background Check: Clean criminal background check.
• License: A G Drivers License (valid in Ontario)

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.

Employment Type:

• New Hire, Permanent Full-Time
• Wage: $90,000-120,000 annually
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.