Retail Store Manager

Fenix Outdoor; Calgary; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading outdoor retailer in Calgary is seeking a Store Manager to lead a team, optimize operations, and deliver exceptional guest experiences. Candidates should have at least 2 years of retail leadership experience and a passion for sustainability and the outdoors. The role involves driving sales, managing operations, and fostering community ties. Join a team committed to making nature accessible for all.

Benefits

RRSP/DPSP retirement program

Paid Time Off

Health Insurance

Product discounts

Access to outdoor events

Qualifications

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store lead preferred).
• Proven success in driving sales and leading teams to exceed goals.
• A track record of delivering exceptional customer service and building positive team culture.
• Deep understanding of retail operations, including scheduling, labor budgets, inventory, and compliance.
• A hands-on, solutions-oriented approach with excellent organizational and communication skills.

Responsibilities

• Lead a high-performing team: Recruit, coach, and develop staff while promoting accountability, inclusion, and resilience.
• Drive guest experience excellence: Ensure every visitor receives personalized, knowledgeable service.
• Manage operations: Oversee timecards and compliance, and ensure safety and loss prevention.
• Steward the store's financial health: Manage expenses, analyze KPIs and P&Ls.
• Cultivate local community ties: Manage store marketing budgets, and build strong partnerships.
• Champion sustainability: Embed waste-reduction practices in store operations.
• Own the product experience: Collaborate on assortments, oversee visual merchandising.

Skills

Retail leadership experience

Sales driving

Customer service

Retail operations knowledge

Organizational skills

Communication skills

Mentoring

Passion for sustainability

Job description

Overview

Location: Calgary, AB
Compensation Range: $55,000-$65,000 annually (dependent on experience)

Are you an experienced retail leader with a passion for people, purpose, and performance? Do you thrive in a role that blends community, sustainability, and strategy?

At Fjällräven, our stores are more than just places to shop; they're gateways to the outdoors. We inspire curiosity, share knowledge, and help guests feel at home in nature. As Store Manager, you'll lead your team with confidence and care, empowering them to create exceptional guest experiences while meeting business goals and upholding our brand's values.

Come walk with us.

WHAT WE OFFER

Learn more about Fjallraven benefits like:

• RRSP/DPSP retirement program
• Paid Time Off
• Health Insurance
• Product discounts and access to our outdoor events
• Sustainability focus

WHAT YOU'LL DO

As Store Manager, you'll take full ownership of store performance - leading a talented team, optimizing operations, and creating premium guest experiences that reflect Fjällräven's commitment to sustainability and adventure.

• Lead a high-performing team: Recruit, coach, and develop staff while promoting accountability, inclusion, and resilience
• Drive guest experience excellence: Model GUIDE service standards and ensure every visitor receives personalized, knowledgeable service
• Manage operations: Create effective schedules, oversee timecards and compliance, and ensure safety, loss prevention, and SOP adherence
• Steward the store's financial health: Manage expenses, analyze KPIs and P&Ls, and drive profitable business strategies
• Cultivate local community ties: Plan brand-right events, manage store marketing budgets, and build strong partnerships with local organizations
• Champion sustainability: Embed waste-reduction and stewardship into store practices, and educate guests and team members on our Arctic Fox Initiative, Down Promise, and other core programs
• Own the product experience: Collaborate on assortments, oversee visual merchandising, manage inventory lifecycle, and drive sales conversion through product knowledge

WHAT MAKES YOU A GREAT FIT

You're a values-driven leader who knows how to balance heart and hustle. You've led teams through change, hit ambitious goals, and found fulfillment in connecting people with products, purpose, and the

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store lead preferred)
• Proven success in driving sales and leading teams to exceed goals
• A track record of delivering exceptional customer service and building positive team culture
• Deep understanding of retail operations, including scheduling, labor budgets, inventory, and compliance
• A hands-on, solutions-oriented approach with excellent organizational and communication skills
• Enthusiasm for mentoring others and supporting wellbeing
• Passion for sustainability, the outdoors, and the Fjallraven mission

ABOUT US

Fjällräven has connected people to nature since 1960. Our premium, lasting gear enables pivotal outdoor experiences. Join a 60-year legacy of making nature accessible and inspiring outdoor passion!

INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.

To apply, please complete our brief online application. It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.