Retail Ops Lead: Growth, Training & Store Impact

PetSmart Store Support Group, Inc.; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading pet retail company is seeking a Retail Operations Supervisor in Hamilton, Ontario. This role is pivotal in driving operational excellence while ensuring a positive experience for both associates and pet parents. Responsibilities include overseeing inventory management, facilitating associate training, and maintaining store standards. The ideal candidate will have at least 2 years of retail supervisory experience in a customer-focused environment and be available for full-time work, including evenings and weekends.

Benefits

Health & Wellness Benefits

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Tuition Assistance

Career pathing

Development opportunities

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Drive operational excellence while upholding the company’s vision and values.
• Support and guide sales associates in merchandise handling and training.
• Manage inventory levels and conduct regular audits to inform stock replenishment.

Skills

Retail supervisory experience

Customer-focused environment

Written and verbal communication skills

Organizational skills

Tools

Computer applications proficiency

Job description

A leading pet retail company is seeking a Retail Operations Supervisor in Hamilton, Ontario. This role is pivotal in driving operational excellence while ensuring a positive experience for both associates and pet parents. Responsibilities include overseeing inventory management, facilitating associate training, and maintaining store standards. The ideal candidate will have at least 2 years of retail supervisory experience in a customer-focused environment and be available for full-time work, including evenings and weekends.