Retail Operations Supervisor – Drive Sales & Merchandising

Staples; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Montreal is seeking a Retail Operations Supervisor to drive sales and ensure operational excellence. You will lead customer service initiatives, oversee inventory and merchandising standards, and support the training and development of store associates. Ideal candidates will have over 3 years of retail customer service experience and at least 1 year in a supervisory role. This position offers competitive health benefits, RRSP contributions, performance bonuses, and the opportunity to grow within the company.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with accountability for achieving sales.
• Ability to operate in a fast-paced environment with strong prioritization skills.

Responsibilities

• Model and coach customer engagement behaviors, ensuring seamless experiences.
• Oversee inventory and merchandising standards, ensuring sales floor readiness.
• Support training and development of associates for high-performance culture.

Skills

Customer service experience

Supervisory experience

Prioritization skills

Visual merchandising

Job description

A leading retail company in Montreal is seeking a Retail Operations Supervisor to drive sales and ensure operational excellence. You will lead customer service initiatives, oversee inventory and merchandising standards, and support the training and development of store associates. Ideal candidates will have over 3 years of retail customer service experience and at least 1 year in a supervisory role. This position offers competitive health benefits, RRSP contributions, performance bonuses, and the opportunity to grow within the company.