Retail Operations Manager

Pet Planet Canada; Calgary; On-site; CAD 53,000 - 60,000; Full time

Job summary

A prominent retail company is seeking a Retail Operations Manager in Calgary, AB, to oversee daily store operations, lead a team, and ensure exceptional customer service. The ideal candidate will possess proven leadership experience, strong administrative skills, and proficiency with POS systems. This full-time, permanent role offers a competitive salary ranging from CA$53,000 to CA$60,000 annually, along with benefits including dental and vision care. Join us to make a significant impact in a dynamic retail environment.

Benefits

Dental care

Paid time off

Vision care

Qualifications

• Proven leadership experience in a retail environment is essential.
• Strong administrative skills with the ability to manage multiple tasks efficiently.
• Proficiency in math for handling transactions, inventory counts, and sales analysis.
• Experience with POS systems is highly desirable.
• Excellent interpersonal skills focused on building relationships.
• Ability to train staff in cashiering procedures and product knowledge effectively.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets.
• Oversee daily store operations, including inventory management and merchandising.
• Implement effective recruiting strategies to attract and retain top talent.
• Monitor sales performance and analyze data to identify trends.
• Develop administrative procedures to enhance operational efficiency.
• Foster a positive work environment that encourages teamwork.
• Engage with customers to address inquiries and resolve issues.

Skills

Leadership skills

Customer service

Administrative skills

Interpersonal skills

Bilingual or multilingual abilities

Tools

POS systems

Job description

Job Summary

We are seeking a dedicated and experienced Retail Operations Manager to oversee the daily operations of our retail stores. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires an individual who can effectively manage staff, optimize store performance, and ensure a seamless shopping experience for our customers.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Oversee daily store operations, including inventory management, merchandising, and visual displays.
• Implement effective recruiting strategies to attract and retain top talent within the team.
• Ensure the proper functioning of Point of Sale (POS) systems and train staff on their use.
• Monitor sales performance and analyze data to identify trends and areas for improvement.
• Develop administrative procedures to enhance operational efficiency and streamline processes.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.
• Engage with customers to address inquiries, resolve issues, and promote products effectively.

Requirements

• Proven leadership experience in a retail environment is essential.
• Strong administrative skills with the ability to manage multiple tasks efficiently.
• Proficiency in math for handling transactions, inventory counts, and sales analysis.
• Experience with POS systems is highly desirable.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse customer bases.
• Excellent interpersonal skills with a focus on building relationships with both customers and team members.
• Ability to train staff in cashiering procedures and product knowledge effectively.

Join our team as a Retail Operations Manager where you can make a significant impact on our store's success while fostering an engaging environment for both employees and customers alike!

Job Types

Full-time, Permanent

Pay

CA$53,000.00-CA$60,000.00 per year

Benefits

• Dental care
• Paid time off
• Vision care
• Work Location: In person

Work Location

Calgary, AB - In person