Retail Customer Service Representative

LFL Group; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Kingston, Canada is looking for a Customer Service Associate to join their team. This role involves responding to customer inquiries, promoting loyalty, and reviewing order reports. Ideal candidates should have a strong customer service focus, excellent communication skills, and be flexible to work various shifts. A high school diploma is required. The company offers a competitive remuneration package and growth opportunities.

Benefits

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Strong customer service focus.
• Exceptional communication skills both written and verbal.
• Flexibility to work all shifts including evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner.
• Promote customer loyalty by providing exceptional customer support.
• Review and follow up on order reports daily.

Skills

Customer Service

Communication Skills

Multitasking

Proficiency with Microsoft Office

Team Oriented

Education

High school diploma or equivalent

Job description

Overview

The Brick is actively seeking to expand our service team. As a Customer Service Associate you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts including evenings and weekends as required

Why The Brick

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience : Unclear Seniority

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1