Retail Customer Experience Lead — Omnichannel

Michaels Stores; Kelowna; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail company in Kelowna, BC is seeking a Team Leader to deliver a customer-centric shopping experience. Responsibilities include managing front-end operations, leading the team to achieve KPIs, and training new team members. Applicants should have retail management experience and be able to support customer service excellence. The position offers a salary range of $19.85 - $24.45 per hour, with a working environment that includes nights and weekends.

Qualifications

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.

Responsibilities

• Deliver a customer centric shopping experience.
• Lead omnichannel processes and store operations.
• Train and coach customer experience team.

Skills

Customer service

Retail management

Team leadership

Job description

A retail company in Kelowna, BC is seeking a Team Leader to deliver a customer-centric shopping experience. Responsibilities include managing front-end operations, leading the team to achieve KPIs, and training new team members. Applicants should have retail management experience and be able to support customer service excellence. The position offers a salary range of $19.85 - $24.45 per hour, with a working environment that includes nights and weekends.