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Retail Assistant Manager (#a6b41)

Merchant Of Tennis

Toronto

On-site

CAD 40,000 - 60,000

Full time

3 days ago

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Job summary

A retail sports company in Toronto is seeking a full-time Assistant Manager to oversee daily operations and support the management team. Responsibilities include training staff, resolving customer complaints, and ensuring high service standards. Candidates should have at least 1 year of retail management experience, strong communication skills, and knowledge of tennis products. Benefits include casual dress, health care, and a store discount.

Benefits

Casual dress

Dental care

Extended health care

Paid time off

RRSP match

Store discount

Qualifications

Minimum 1+ years’ experience in managing in a retail environment.
Experience leading and motivating a team.
Knowledge in racquets and tennis gear.
Experience with POS systems.

Responsibilities

Supervise daily retail operations in Toronto store.
Hire and train sales staff.
Resolve customer escalations and complaints.
Coach staff on products and services.

Skills

Retail management

Coaching and training

Conflict management

Customer service orientation

Tennis knowledge

Communication skills

Microsoft Excel

Education

Secondary School

Post-secondary education in finance, marketing or sports management

Position Summary

This full-time, permanent position will be responsible for assisting, and stepping in as Lead Manager when needed, in the day-to-day operations in one of our retail locations and support both the Retail Manager and Racquet Services Manager. This role will also oversee the training and development of our retail staff ensuring our high standards of customer service are achieved, as well as coordinate the activities of the staff during business hours.

Primary Responsibilities

Supervise the day-to-day retail operations of the Toronto and/or Oakville store in all product areas and ensure all store processes are executed effectively.
Hire and train new sales and customer service staff and report on performance.
Resolve issues that may arise from customer escalations and complaints and authorize solutions.
Able to effectively coach and train staff in the areas of racquets, apparel, footwear and accessories and enable them to easily educate clients and increase overall sales.
Supervise staff to ensure the visual standards and image of the store, such as store displays and cleanliness.
Perform key holding and managerial duties, such as opening and closing the store, assist in development and implementing marketing strategies, and signing for deliveries.
Assist the Racquet Services Manager with stringing racquets, racquet customization and ensure both individual and team productivity and quality standards are met consistently.
Collaboratively working with the Oakville Retail Manager, Racquet Services Manager, E-Commerce Manager and all Managers across all areas of the business.
Be responsible for specified inventory procedures and inventory allocation between stores.

Required Qualifications

Minimum 1+ years’ experience in assistant managing or managing in a retail environment.
Previous experience leading, coaching and motivating a team.
Excellent interpersonal skills with specific focus on effective communication, conflict management and resolution, and a positive customer service-oriented attitude.
Specialized knowledge in the sport of tennis to assist clients with recommendations in racquets, gear and customer issues.
Specialized knowledge in racquet strings with the ability to lead and train the Racquet Services team when needed.
Experience working with Microsoft excel, word, publisher and a point of sales system.
Preference in speaking a second language.

We ask that only those with tennis-based knowledge and experience apply for this position.

Benefits