restaurant manager

Hilton Niagara Falls/Fallsview Hotel and Suites; Niagara Falls; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel in Niagara Falls is seeking an experienced Operations Manager to oversee daily restaurant operations. Responsibilities include managing staff, ensuring compliance with health regulations, and providing excellent customer service. Candidates should have 3-5 years of relevant experience and be comfortable working in a fast-paced environment. This is an on-site position with no remote options available.

Qualifications

• 3 years to less than 5 years of experience required.
• Experience managing staff of 5-10 people.
• Knowledge of provincial/territorial liquor legislation.

Responsibilities

• Evaluate daily operations and modify food preparation methods.
• Recruit, train, and supervise staff.
• Ensure compliance with health and safety regulations.
• Address customers' complaints and provide excellent customer service.

Skills

Client focus

Attention to detail

Ability to multitask

Dependability

Flexibility

Team player

Education

College or equivalent experience

Tools

MS Office

MS Outlook

MS Word

Point of Sale system

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Evaluate daily operations
• Modify food preparation methods and menu prices according to the restaurant budget
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Conduct performance reviews
• Cost products and services
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Outlook
• MS Word
• Point of sale system

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask