Restaurant General Manager Hamilton

Blue Shock Recruitment Solutions; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a General Manager for a full-service casual dining establishment in Canada. The ideal candidate will have experience in managing restaurant operations, strong leadership abilities, and a history of meeting financial goals. This role emphasizes guest satisfaction and team development, offering a dynamic work environment.

Qualifications

• Experience managing full-service casual dining operations.
• Strong leadership and communication skills.
• Track record of achieving operational and financial goals.

Responsibilities

• Motivate, coach, and develop team members.
• Ensure guest experience is prioritized.
• Drive results through financial awareness.

Skills

Leadership

Communication

Financial awareness of P&L

Job description

We are looking for a strong General Manager in full service casual dining!

About Our Client

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top‑tier candidates across the restaurant, hospitality, and food service‑related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.

MOTIVATES, COACHES, & DEVELOPS OTHERS

• Encompasses the culture and holds all team members accountable to the company way!
• Proactively hires, completes onboarding, and trains team members in the company way!
• Builds effective teams that apply their diverse skills and perspectives to achieve common goals.
• Sets clear expectations for team members.
• Provides regular and ongoing coaching and direction for others to achieve their career goals.
• Creates an inspiring atmosphere for others to work and excel.
• Provides constructive and transparent communication and coaching with all team members.

HUNGRY & EXUDES SERVICE MINDED EXCELLENCE

• Shows strong sense of urgency and makes guest experience a priority.
• Proactively addresses guest needs to build brand loyalty.
• Ensures optimal food quality for all guests.
• Exemplifies QSC, Food Safety, and restaurant cleanliness and sanitation standards.
• Connects with guests and resolves SMG feedback in a timely manner.
• Coaches guest experience standards and creates an action plan when not meeting expectations.
• Is guest obsessed and goes above and beyond as a team player for guests and peers.

LEADS COURAGEOUSLY, & INFLUENCES OTHERS

• Creates and promotes an inclusive culture and environment.
• Role models two‑way communication and utilizes multiple communication methods.
• Explains concepts clearly for message to be understood; provides examples to illustrate and explain points.
• Uses company communication processes consistently and correctly.
• Consistently uses progressive conflict resolution to respectfully manage and solve problems.
• Is transparent in communication, addresses issues quickly and decisively.
• Empowers team to make decisions and take care of guest needs.

INTELLECTUAL CURIOSITY

• Completes personal development plan and holds self accountable to it.
• Maintains certified General Manager status.
• Current on all company modules and trainings; seeks additional educational opportunities.
• Has up‑to‑date management food safety certification.
• Courageous in communicating needs to leader.

MAKES SOUND DECISIONS & IS ACCOUNTABLE

• Follows through on commitments and displays high integrity.
• Continually monitors self and others' performance indicators and adjusts as necessary.
• Achieves high standards on all measurable goals; tops SMG metrics and financial performance scorecard and creates/executing action plan for items below benchmark.
• Demonstrates clear ability to make ethical decisions based on the needs of the restaurant.
• Handles guest and team member incidents and accidents decisively and with professionalism.

DRIVES FOR RESULTS

• Drives results through financial awareness of P&L and restaurant profitability.
• Holds self and others accountable to sales, profitability, and service goals.
• Executes QSC standards.
• Consistently manages time effectively by prioritizing activities based on impact.
• Creates cadence for communicating results to entire team.
• Uses the systems to drive financial results.
• Uses restaurant data to identify and diagnose problems to develop effective solutions.
• Always maintains the highest level of brand standards.

PROMOTES COLLABORATION, TEAMWORK & ESTABLISHES TRUST

• Team builder, develops strong relationships with all team members.
• Manages without bias.
• Promotes community building and diversity efforts that help team members learn and respect each others' differences.
• Engages team, provides team building and quick problem solving of interpersonal conflict.
• Collaborates with peers and others related to the business.

SMART & FUN

• Provides public recognition for big and small wins on all measurable goals.
• Is innovative and thinks outside the box.
• Builds and encourages recognition culture. Says "thank you".
• Coaches team members privately.
• Seeks ways to bring the company way to neighborhood and communities.
• You are the face of the concept in the community.
• Understands and responds to team member & guest moods, attitudes & personalities.

Requirements

Applicants should have experience managing full-service casual dining operations, strong leadership and communication skills, and a track record of achieving operational and financial goals. EEO statement: All qualified applicants will receive equal consideration regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

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