Residential Support Worker_PT-Perm

LOFT Community Services; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A charitable organization providing mental health support in Toronto seeks a Residential Support Worker to assist clients with mental illnesses both in a program residence and independently in the community. Responsibilities include facilitating daily activities, providing crisis support, and maintaining program records. Candidates should have a relevant degree and experience in human services, with skills in teamwork and crisis intervention. A comprehensive benefits package and an inclusive work environment are offered.

Benefits

Comprehensive compensation and benefits package

Defined benefits pensions plan

24/7 employee assistance program

Professional development budget

Corporate gym membership rate

Qualifications

• At least two years of experience working with the client population.
• Ability to build therapeutic relationships and negotiate client goals.
• Knowledge of issues faced by adults with special needs and marginalized groups.

Responsibilities

• Provide coaching/mentoring to clients to maintain a healthy lifestyle.
• Assist clients with daily activities and medication management.
• Participate in house meetings and group initiatives.

Skills

Understanding of harm reduction and psychosocial rehabilitation principles

Team collaboration

Crisis intervention skills

Strong prioritization and time management skills

Computer literacy

Education

Relevant degree/diploma in human services

Job description

Title of Job: Residential Support Worker
Date: December 17, 2025
Closing Date: January 2, 2026
Location: Toronto, ON - O'Connor & McEwan Housing and Support Services
Compensation: $50,409 - $59,904 Annually Prorated
Work Hour: 30 Hours per week
Work Type: Onsite
Job ID: 10483467
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:

The Residential Support Worker provides a range of assistance and supports to clients living with mental illnesses in a program residence or independently in the community.

What You Will Do:

• Build rapport with each client and provide coaching/mentoring to meet daily living requirements and maintain a healthy lifestyle.
• Assist clients with daily activities such as hygiene, medication management, cooking, meal planning, cleaning, shopping, and budgeting.
• Support and participate in house meetings, resident association activities, and group initiatives that promote well‑being.
• Maintain a strong support network of community links, accompany clients to appointments, and provide 24‑hour crisis support on a rotational basis.
• Promote psycho‑social rehabilitation, harm‑reduction, conflict resolution, and crisis management.
• Manage program records, activity sheets, and reports, and participate in team meetings, planning, and evaluation initiatives.
• Contribute to program delivery by identifying service gaps, recommending solutions, and orienting new staff.

What You Bring:

• Understanding of harm reduction and psychosocial rehabilitation principles.
• Relevant degree/diploma in human services.
• At least two years of experience working with the client population.
• Knowledge of the issues faced by adults with special needs and marginalized groups.
• Ability to build a therapeutic relationship and negotiate client goals.
• Team collaboration, group facilitation, and crisis intervention skills.
• Computer literacy for file and record maintenance.
• Strong prioritization, time management, and organizational skills.
• Written communication for record keeping and log updating.

Work Environment:

• Work in resident rooms and may be exposed to second‑hand smoke.
• Physical ability to walk up and down stairs and assist clients with daily living activities.
• 10–20% travel to different locations using transit or own vehicle.
• Lift objects up to 50 lbs.

What We Offer:

• Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long‑term disability.
• Defined benefits pensions plan.
• 24/7 employee assistance program.
• Year‑round e‑learning program.
• Professional development budget.
• Corporate gym membership rate with GoodLife Fitness.
• Access to PerkoPlis corporate discount program.
• Unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion.

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values‑driven organization that believes each person can grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together we can all live successfully in our community. Our client population reflects Ontario’s diverse community and LOFT is committed to building a workforce that also reflects that diversity.

Note:

• A satisfactory vulnerable sector check (VSC) is required.
• The work schedule is an overnight shift Thursday through Saturday, 11:15 PM to 9:15 AM.
• This posting provides only a summary of the responsibilities and requirements for the position.

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].