Residential Care Worker

The Salvation Army; Adjala–Tosorontio; On-site; CAD 30,000 - 60,000; Full time

Job summary

A charitable organization in Ontario is hiring a Client Support Worker to monitor client activities and assist with documentation in a supportive office environment. The ideal candidate will have a Degree or Diploma in Human Services and must showcase pleasant and professional interactions with clients. They will oversee daily tasks and maintain confidentiality while assisting vulnerable populations. The salary ranges from $18.99 to $23.73 based on qualifications.

Qualifications

• Degree or Diploma in one of the Human Services professions is required.
• Must be proficient in English; a second language is an asset.
• Must have access to reliable transport due to rural location.

Responsibilities

• Monitor activities of clients and provide requested information.
• Assist with oversight of clients during daily tasks.
• Conduct scheduled rounds to be familiar with safety procedures.
• Provide accurate and timely reports on client activity.

Skills

Pleasant telephone manners

Professionalism towards clients

Ability to maintain confidentiality

Keyboarding skills

Networking and referrals knowledge

Knowledge of resources

Knowledge of concurrent disorders

Culturally competent practices

Data management experience

Basic First Aid/CPR Certification

Proficient in English

Education

Degree or Diploma in Human Services

Tools

Microsoft Office

Data management systems

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Responsibilities and Activities

• To monitor activities of clients as required
• To provide any requested information, assist with Client orientation to guidelines and schedules
• To oversee and assist with supervision of clients during daily tasks, as needed
• To provide support, assistance & encouragement to clients
• Perform all necessary clerical duties for client documentation (EMHware), log Book entries, sign Out Sheets, visitor information and other required forms
• To make necessary referrals to other staff as needed
• To make public announcements for clients or staff as necessary
• To conduct scheduled rounds of all areas of property and be familiar with all required fire, health and safety measures and procedures. Supervise fire evacuation and safety procedures during shift
• To monitor client activities in smoking Area as required
• To take client attendance at scheduled activities as required
• To ensure that clients’ late-night snack is made available at scheduled time
• To provide accurate and timely conduct reports on client activity to Program Coordinator
• To answer, monitor telephone, routing calls to appropriate department(s) and staff
• To conduct urine screening on clients as required, and at all times when a client returns to the property following a pass
• To check packages and bags of clients returning from off-grounds activities
• To attend all seminars, training sessions or staff meetings as required
• To immediately notify the On-Call staff if clients are late when returning from pass, following a 15-minute grace period. To contact the On-Call staff when any type of serious occurrence takes place
• Complete other tasks as required

Essential Skills and Qualifications

• Degree or Diploma in one of the Human Services professions

Knowledge, Experience or Training in:

• Pleasant, courteous and professional telephone manners
• Respectful and professional towards clients, public, students and staff
• Ability to maintain a high degree of confidentiality
• Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications
• Willingness to learn and accept supervision
• Networking, referrals and strong knowledge of resources
• Knowledge and experience with concurrent disorders
• Knowledge of culturally competent practices
• Knowledge and experience with data management systems and outcome measurements
• Awareness and experience with marginalized and vulnerable populations
• Basic First Aid/CPR Certification an asset
• Proficient in English language, second language an asset
• Training as a “Trained Person” under MOE Private Water System regulation and ability to conduct water testing as required.
• Must have access to reliable transport or vehicle. No public transit available - rural location

Upon hiring, successful candidate must provide:

• A current Vulnerable Sector Screening acceptable to the Salvation Army.

Working Conditions

• Office setting, long periods of being seated, using computer, phone systems
• Little to no travel

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Compensation

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.