Resident services coordinator

Amica Mature Lifestyles Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A senior living organization in Toronto is seeking a Resident Services Coordinator to enhance the lives of residents through tailored programs and strong relationships. This role involves managing care partners and maintaining accurate records while advocating for an inclusive environment. Ideal candidates possess a diploma in social services or healthcare, experience in dementia care, and strong organizational skills. A comprehensive benefits package supports professional growth and development.

Benefits

Comprehensive benefits package

Learning and development opportunities

RRSP matching

Qualifications

• First Aid and CPR certified.
• Three years of experience in dementia care in a healthcare setting.
• Knowledge of seniors’ care, leadership best practices, and related policies.

Responsibilities

• Develop and facilitate tailored programs for residents.
• Manage Resident Care Partners to ensure exceptional care.
• Maintain accurate resident records, reports, and assessments.

Skills

Communication skills

Organizational proficiency

Conflict resolution

Supervision skills

Education

Diploma in social services, healthcare, or gerontology

Degree from a recognized university

Tools

YARDI (electronic care system)

Job description

Job Description

RESIDENT SERVICES COORDINATOR

Amica Bayview Village

Full-Time

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity

Join our team as a Resident Services Coordinator and play a pivotal role in enhancing the lives of our residents. In this position, you'll lead engaging programs, foster strong relationships with residents and families, and collaborate with a supportive team focused on providing excellent care.

How is Amica’s Wellness team different

• Our unique care model emphasizes social connection, allowing you get to know each resident and their families to form purposeful relationships.
• Your feedback is valued, you will have room to directly contribute to personalized wellness plans.
• Your administrative and leadership skills will be nurtured as you collaborate with our multi-disciplinary team in providing proactive care and services, while building connections with Health Care Providers.

How we will support you

• A diverse environment where individual differences are celebrated, and you’re encouraged to be your best self, alongside a collaborative team.
• Learning and development opportunities to help you grow.
• Comprehensive benefits package including RRSP matching.
• You are supported by inspiring leaders who show up for you.

What will you be doing

• Develop and facilitate tailored programs for Assisted and Independent Living residents, ensuring compliance with retirement and memory care regulations.
• Coordinate in-service and continuing education programs for the team, fostering a culture of continuous learning.
• Manage Resident Care Partners to ensure exceptional care, monitoring, and meaningful interactions with residents.
• Cultivate strong relationships with residents and families, actively participating in a multi-disciplinary management team focused on resident care and services.
• Maintain accurate and timely resident records, reports, and assessments.
• Uphold and enhance Amica’s culture and values in all interactions.

What you will bring

• Diploma from a recognized college in social services, healthcare, or gerontology.
• First Aid and CPR certified.
• Three (3) years of experience in dementia care in a healthcare setting, including Alzheimer’s, and two (2) years of organizational management.
• Knowledge of seniors’ care and aging, leadership best practices, legislative regulations, and policies related to retirement care.
• Strong supervision skills, excellent communication, organizational proficiency, conflict resolution, and computer skills.
• Experience with YARDI (electronic care system) preferred.
• Nursing and/or memory care background considered an asset.
• Degree from a recognized university.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.