Resident Services Coordinator

Amica Senior Lifestyles; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A senior living community in Ottawa, Ontario, is seeking a Resident Services Coordinator to enhance the lives of residents. The role involves developing tailored programs, managing care teams, and fostering relationships with residents and families. Ideal candidates will have a diploma in social services or healthcare, experience in dementia care, and excellent communication and organizational skills. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits package including RRSP matching

Learning and development opportunities

Support from inspiring leaders

Qualifications

• Three (3) years of experience in dementia care in a healthcare setting, including Alzheimer’s.
• Two (2) years of organizational management experience.
• Knowledge of seniors’ care and aging, leadership best practices, legislative regulations, and policies related to retirement care.

Responsibilities

• Develop and facilitate tailored programs for Assisted and Independent Living residents.
• Coordinate in-service and continuing education programs for the team.
• Manage Resident Care Partners to ensure exceptional care.
• Cultivate strong relationships with residents and families.
• Maintain accurate and timely resident records, reports, and assessments.

Skills

Strong supervision skills

Excellent communication

Organizational proficiency

Conflict resolution

Computer skills

Education

Diploma from a recognized college in social services, healthcare, or gerontology

Degree from a recognized university

Tools

YARDI (electronic care system)

Job description

Overview

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Amica The Glebe

Full-Time

The Opportunity

Join our team as a Resident Services Coordinator and play a pivotal role in enhancing the lives of our residents. In this position, you'll lead engaging programs, foster strong relationships with residents and families, and collaborate with a supportive team focused on providing excellent care.

How is Amica’s Wellness team different?

• Our unique care model emphasizes social connection, allowing you get to know each resident and their families to form purposeful relationships.
• Your feedback is valued, you will have room to directly contribute to personalized wellness plans.
• Your administrative and leadership skills will be nurtured as you collaborate with our multi-disciplinary team in providing proactive care and services, while building connections with Health Care Providers.

How We Will Support You

• A diverse environment where individual differences are celebrated, and you’re encouraged to be your best self, alongside a collaborative team.
• Learning and development opportunities to help you grow.
• Comprehensive benefits package including RRSP matching.
• You are supported by inspiring leaders who show up for you.

What will you be doing?

• Develop and facilitate tailored programs for Assisted and Independent Living residents, ensuring compliance with retirement and memory care regulations.
• Coordinate in-service and continuing education programs for the team, fostering a culture of continuous learning.
• Manage Resident Care Partners to ensure exceptional care, monitoring, and meaningful interactions with residents.
• Cultivate strong relationships with residents and families, actively participating in a multi-disciplinary management team focused on resident care and services.
• Maintain accurate and timely resident records, reports, and assessments.
• Uphold and enhance Amica’s culture and values in all interactions.

What You Will Bring

• Diploma from a recognized college in social services, healthcare, or gerontology.
• First Aid and CPR certified.
• Three (3) years of experience in dementia care in a healthcare setting, including Alzheimer’s, and two (2) years of organizational management.
• Knowledge of seniors’ care and aging, leadership best practices, legislative regulations, and policies related to retirement care.
• Strong supervision skills, excellent communication, organizational proficiency, conflict resolution, and computer skills.
• Experience with YARDI (electronic care system) preferred.
• Nursing and / or memory care background considered an asset.
• Degree from a recognized university.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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