Resident Manager

Centurion Asset Management; Kelowna; On-site; CAD 50,000 - 58,000; Full time

Job summary

A property management company seeks a Resident Manager in Kelowna, BC. The role involves managing relationships with residents, ensuring their satisfaction, and responding to emergency situations. Responsibilities include marketing apartments, financial management, and general property upkeep. Candidates should have 2-3 years of experience in customer service or property management, strong communication skills, and a passion for excellence. The position offers a salary of $50,000 annually in a supportive work environment.

Qualifications

• 2-3 years' experience in customer service and/or property management.
• Strong follow-up skills with the ability to resolve difficult issues.
• Ability to lift and move heavy objects.

Responsibilities

• Manage relationships with residents and ensure their satisfaction.
• Market and rent apartments, ensuring thorough cleaning for move-in.
• Respond to emergencies and maintain building safety.

Skills

Customer service excellence

Communication skills

Problem-solving

Interpersonal skills

Detail-oriented

Job description

Overview

Reporting to the Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community. The Resident Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Who We Are: Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values (RISE): Respect for Investors, Residents, Co-workers, Partners and Communities; Integrity in everything we do; Simplicity free of pretension and hassle; and Excellence in offering exceptional products and services while providing employees with an excellent workplace.

Responsibilities

Relationship Development

• Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

• Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

• Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.
• Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required.
• Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made.
• Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards.
• Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in.
• Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained.
• Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur.
• Report any building or apartment concerns or deficiencies promptly to the Property Manager.
• Complete other duties as assigned.

Essential Service and Emergencies

• Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur.
• Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Qualifications

• A passion for excellence in customer service delivery;
• Minimum of 2-3 years’ experience in customer service and/or property management;
• Good written and oral communication skills;
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Salary: $50,000.00

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. This posting is for an existing job vacancy.

Centurion is an inclusive and equal opportunity employer, committed to fostering a positive, supportive, and inclusive environment for all employees. In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request