Reports Administrator Team Lead

Lifemark; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A healthcare provider in Calgary is seeking a Reports Administrator Team Lead to enhance quality assurance processes. This role involves training staff, reviewing reports, managing client interactions, and conducting audits. Candidates should have an accredited MOA Certification, 3 years of relevant experience and strong skills in leadership and communication. Competitive benefits include health, dental, and fitness program discounts.

Benefits

Flexible health and dental choices

Employee Assistance Program

30% Shoppers Drug Mart Employee Discount

25% Employee Stock Purchase Plan

Paid vacation and Wellness days

Annual education allowance of $1500

Goodlife Fitness Corporate Discount Gym Membership

Qualifications

• Minimum 3 years' experience in Client Service or administrative roles, preferably in insurance/health care.
• Current or previous experience in a Supervisory Position.
• Strong asset: Experience with medical terminology and medical transcription.

Responsibilities

• Train and onboard new Pre-QA staff.
• Evaluate and review Pre-QA reports for accuracy.
• Monitor Pre-QA staff to meet daily goals.
• Analyze statistics to provide performance feedback.
• Handle client queries and follow up for resolutions.

Skills

Leadership and team management

Communication skills

Organizational skills

Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)

Knowledge of medical terminology

Education

Accredited Medical Office Assistant (MOA) Certification

Job description

Reports Administrator Team Lead

Full-Time | Permanent | in-person

Location: Viewpoint Calgary

2121 - 29th Street NE, Unit 70, Calgary, Alberta T1Y 7H8

About Viewpoint

For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

About Reports Administrator Team Lead

This role is essential for improving our quality assurance processes, offering guidance and support, and acting as a key connection between the Reports Coordinator Team and the QA Manager.

Responsibilities

• Training: Onboard and train new Pre-QA staff.
• Report Review: Evaluate and review Pre-QA reports for accuracy and completeness.
• Performance Management: Monitor Pre-QA staff to ensure they meet daily goals, including the number of reports processed, follow-ups, and timely report submissions.
• Data Analysis: Pull and analyze statistics to provide feedback on performance metrics.
• Report Management: Serve as a backup for sending reports when needed.
• Quality Assurance: Review notes to ensure Pre-QA staff adhere to follow-up procedures for both reports and client communications.
• Internal Audits: Conduct audits of Pre-QA reports and processes to ensure compliance and quality standards.
• Client Interaction: Address client queries and follow up to ensure timely resolution.
• Report Updates: Communicate with clients regarding report updates and estimated timelines.
• Additional Tasks: Support QA Managers with other duties as required.

Required Qualifications

• Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered.
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Current or previous experience in a Supervisory Position
• Excellent leadership and team management skills
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

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