Reporting Consultant / Consultant (e) en rapports

ADP; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global payroll and human resources company is seeking a Reporting Consultant to engage with clients and develop essential reports tailored to their business needs. Success in this role requires strong analytical capabilities and excellent bilingual communication in French and English. The ideal candidate will thrive in a fast-paced environment and is excited about continuous learning and personal growth. Join a culture that champions diversity and inclusivity, and seize this opportunity to enhance your career.

Benefits

Ongoing training and development opportunities

Tuition reimbursement program

Support for mental health and well-being

Flexibility to balance work and personal time

Qualifications

• Bilingual in French and English is essential.
• Proven success in delivering exceptional customer service.
• Excellent in time management and organization.

Responsibilities

• Handle calls with best practices for service excellence.
• Act as a Subject Matter Expert on ADP Reporting products.
• Manage time effectively to meet call metrics and schedules.
• Build strong relationships with clients and internal partners.
• Collaborate with internal support teams to resolve client requests.
• Organize and maintain client requests efficiently.
• Stay updated on Reporting and Analytics products.

Skills

Bilingual – French and English

Excellent time management skills

Strong attention to detail

Proven track record for delivering superior customer service

Aptitude to learn new software applications

Strong influencing skills

Interpersonal skills

Organizational skills

Education

Post-secondary diploma or equivalent

Job description

ADP is hiring a Reporting Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Reporting Consultant, you'll work closely with clients and internal team members to create important reports that meet our clients' business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work.

Each day, you'll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements.

To do well in this job, you need to be at ease in a setting where numbers and results matter. You're excited to learn new things and can handle changes easily. You connect well with clients, building trust and displaying professionalism. Whether speaking on the phone or writing, your communication is clear and easy for clients to understand and act upon. Because of this, you take pride in your client satisfaction scores. You feel comfortable working in a fast-paced environment.

Ready to #MakeYourMark? Apply now! To learn more about careers in Custom Reporting at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/

WHAT YOU’LL DO: Responsibilities

• Call handling. Every day, you'll use best practices for handling calls to provide excellent service.
• Serve as the Subject Matter Expert. You'll address requests from both internal teams and external clients using ADP Reporting products.
• Time Management. You will ensure adherence to the schedule outlined by Workforce Management and meet the established call metrics set forth by the business unit.
• Build and maintain relationships. You'll manage strong, healthy relationships with clients and internal partners ensuring that expectations are clearly defined and met.
• Collaborate. Work together with our internal support teams to help solve client requests.
• Organize. You will be responsible for maintaining client requests within our record management system (CEH/SIEBEL).
• Learn. You will be supported in maintaining your knowledge and proficiency in Reporting and Analytics products.

TO SUCCEED IN THIS ROLE: Requirements

• Bilingual – French and English.
• Proven track record for delivering superior customer service.
• Excellent time management skills.
• Aptitude to learn new software applications.
• Strong influencing skills, interpersonal skills and organizational skills.
• Strong attention to detail.
• Strong bilingual communication in both French and English – written and oral.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

BONUS POINTS FOR THESE: Preferred Qualifications

• Post‑secondary diploma or equivalent
• 1‑2 years customer service experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well‑being. We take care of one another and offer support for your well‑being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today! Jobs.adp.ca