Remote Veterinary Support Specialist (Bilingual)

IDEXX; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company is seeking a Customer Support representative to act as a liaison between customers and laboratories. Candidates must be fluent in French and English, with proven experience in customer service within a technical environment. This fully remote position offers an hourly rate of $20/hr plus benefits like health and dental coverage. Applicants should have strong computer skills and be adaptable to varied customer interactions.

Benefits

Hourly rate of $20/hr + based on experience

Eligible for annual bonus

Comprehensive Health, Dental, and Vision Benefits

Flexible working schedule

Positive and respectful work culture

Qualifications

• Proven experience in customer service in a technical field.
• Ability to communicate effectively and clearly.
• Experience with lab test coordination and follow-up.

Responsibilities

• Serve as the liaison between customers and the employer's laboratories.
• Answer customer inquiries and resolve issues effectively.
• Provide and clarify lab test results and coordinate follow-ups.

Skills

Fluency in both French and English

Exceptional customer service

Strong computer and technical skills

Education

Associate’s or bachelor's degree in a computer-related or scientific discipline

Job description

A leading veterinary diagnostics company is seeking a Customer Support representative to act as a liaison between customers and laboratories. Candidates must be fluent in French and English, with proven experience in customer service within a technical environment. This fully remote position offers an hourly rate of $20/hr plus benefits like health and dental coverage. Applicants should have strong computer skills and be adaptable to varied customer interactions.