Remote Tech Support & Customer Care Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology and customer service provider is seeking a customer service representative to provide remote inbound support. The role focuses on resolving technical issues and delivering exceptional customer experiences. Ideal candidates will have at least one year of customer service experience and must be able to work evening or overnight shifts. Benefits include salary up to $21.49/hr, paid training, and flexible scheduling. Join a diverse and supportive company culture.

Benefits

Paid training

Health, dental, and vision insurance

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free home work environment with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Multi-tasking proficiency

Education

High school diploma or GED

Tools

Knowledge of iOS and/or MacOS

Computer navigation skills

Job description

A leading technology and customer service provider is seeking a customer service representative to provide remote inbound support. The role focuses on resolving technical issues and delivering exceptional customer experiences. Ideal candidates will have at least one year of customer service experience and must be able to work evening or overnight shifts. Benefits include salary up to $21.49/hr, paid training, and flexible scheduling. Join a diverse and supportive company culture.