Remote Tech Support & Customer Care Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications company is seeking individuals for an inbound customer support role. Responsibilities include resolving technical issues and providing exceptional service using a call flow guide. Ideal candidates have at least one year of customer service experience and can work flexible evening or overnight schedules. This position offers an opportunity for career advancement, comprehensive benefits, and a work-from-home setup.

Benefits

Comprehensive benefits

Performance-based incentives

Access to daily pay

Employee referral bonuses

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Job description

A telecommunications company is seeking individuals for an inbound customer support role. Responsibilities include resolving technical issues and providing exceptional service using a call flow guide. Ideal candidates have at least one year of customer service experience and can work flexible evening or overnight schedules. This position offers an opportunity for career advancement, comprehensive benefits, and a work-from-home setup.