Remote Support Representative Bilingual - $24 / hour

Teladoc Health; Regina; Remote; CAD 30,000 - 60,000; Part time

Job summary

A telehealth services provider is seeking a Tier 1 Patient and Member Support Representative in Regina, Canada. This role involves managing incoming communications via calls, emails, and chats to address inquiries and resolve issues. Exceptional telephonic communication skills and bilingual proficiency in English and French are required. Work hours offer flexibility, with a minimum commitment of 15 hours per week and competitive pay at $24 CAD per hour.

Qualifications

• Exceptional empathy to engage with members and demonstrate understanding of their needs.
• Strong organizational skills for managing multiple priorities in a high-paced environment.
• Ability to adapt quickly to new processes and thrive in a fast-paced setting.
• Bilingual proficiency in English and French is required.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Provide information about Teladoc Health services to patients.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires the versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities are essential, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational skills are necessary to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week; you can work more hours if desired.²
• Flexible work schedule, including:

Monday to Friday: 5:00 AM - 9:00 AM EST

Thursday and Friday: 8:00 PM - 12:00 AM EST

Saturday and Sunday: 5:00 AM - 10:30 AM EST

Gain in-demand experience in healthcare and technology, building industry-relevant skills in virtual healthcare, patient communication, and crisis management.

REQUIREMENTS

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Strong organizational skills, capable of managing multiple priorities in a high-paced environment.
• Ability to adapt quickly to new processes and thrive in a fast-paced setting.
• Bi-lingual proficiency in English and French is required.