Remote Support Representative - $21.50 / hour

Tim's Financial; Penticton; Remote; CAD 30,000 - 60,000; Part time

Job summary

A financial institution in Penticton is seeking a Customer Experience representative to deliver exceptional support. The role offers flexible hours and requires a minimum of 25 hours per week, including some weekends. Ideal candidates will have over a year of customer-facing experience and strong problem-solving skills. Join a team that values collaboration and accountability while making a difference in customer lives.

Qualifications

• 1+ year of customer-facing experience.
• Eagerness to learn and adapt to new technologies.
• Ability to meet performance objectives and productivity targets.

Responsibilities

• Ensure high-quality support experience for customers.
• Collaborate within the team to advance systems.
• Work flexible hours, including weekends.

Skills

Customer service

Problem-solving

Learning agility

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation and Schedule

• Earn $21.50 CAD per hour¹
• Work from the comfort of your home
• You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)
• Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²
• Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.
• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities