Remote SMB Account Manager – Grow Merchant Revenue

Block; Calgary; Hybrid; CAD 94,000 - 142,000; Full time

Job summary

A leading technology firm in Canada is seeking two SMB Account Managers to join their team. The ideal candidates will nurture customer relationships, solve business challenges, and leverage Square products to meet clients' needs. Your responsibilities will include growing a GDV customer base and managing customer concerns, for which 2-3 years of Account Management experience is essential. You’ll work in a dynamic environment, focused on helping small to medium-size businesses thrive. Starting pay ranges from CAD 94,600 to CAD 142,000 with various benefits offered.

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Qualifications

• 2-3 years experience in Sales/Account Management.
• Experience discovering and closing sales opportunities.
• Strong interest in business operations and strategy.
• Excellent organizational and communication skills.

Responsibilities

• Grow and retain a multi-million dollar GPV customer base.
• Cross sell and upsell products and features.
• Address customer concerns and issues effectively.
• Support account management peers with product specialization.

Skills

Sales experience

Account Management

Client relationship building

Analytical skills

Communication skills

Education

BA/BS or relevant experience

Tools

Salesforce

CRM software

Job description

A leading technology firm in Canada is seeking two SMB Account Managers to join their team. The ideal candidates will nurture customer relationships, solve business challenges, and leverage Square products to meet clients' needs. Your responsibilities will include growing a GDV customer base and managing customer concerns, for which 2-3 years of Account Management experience is essential. You’ll work in a dynamic environment, focused on helping small to medium-size businesses thrive. Starting pay ranges from CAD 94,600 to CAD 142,000 with various benefits offered.