Remote Senior Client Success Manager — Retail Partnerships

Lightspeed Commerce; Remote; CAD 90,000 - 105,000; Full time

Job summary

A leading commerce platform provider is seeking a Client Success Manager to join their Enterprise Retail division in Canada. This pivotal role focuses on driving customer retention, identifying upsell opportunities, and ensuring product adoption across the customer lifecycle. Candidates should have at least 5 years of experience in Customer Success or Account Management within SaaS or retail, strong strategic skills, and fluency in English. Attractive benefits include flexible work policies and a competitive compensation package.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Community volunteer time

Employee-led networks

Computer purchase program

Enhanced parental leave

Qualifications

• 5+ years of experience in Customer Success or Account Management within SaaS and wholesale/retail.
• Experience working in the wholesale industry or multi-brand retail.
• Proven ability to drive retention and product adoption through data-driven insights.

Responsibilities

• Ensure seamless onboarding and increase product adoption.
• Develop strategies to drive retention and identify expansion opportunities.
• Collaborate with Sales, Product, and Support teams.

Skills

Strategic partnership

Customer engagement

Problem-solving

Fluency in English

Education

Bachelor’s degree (any field)

Job description

A leading commerce platform provider is seeking a Client Success Manager to join their Enterprise Retail division in Canada. This pivotal role focuses on driving customer retention, identifying upsell opportunities, and ensuring product adoption across the customer lifecycle. Candidates should have at least 5 years of experience in Customer Success or Account Management within SaaS or retail, strong strategic skills, and fluency in English. Attractive benefits include flexible work policies and a competitive compensation package.