Remote SAP Support Team Lead

Veralogics; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SAP services company in Vancouver is seeking an SAP Managed Services Team Lead to oversee a team providing remote application support. This role involves managing support professionals, ensuring client satisfaction, and driving improvements in service efficiency. Candidates should have strong leadership abilities, a solid understanding of SAP modules, and experience with service management tools. A relevant degree and SAP certification are preferred for this position.

Qualifications

• Proven experience leading SAP support or managed services teams.
• Strong understanding of multiple SAP modules (e.g., FI/CO, MM, SD, HCM).
• Hands-on experience with SAP troubleshooting and configuration.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of SAP support analysts.
• Oversee day-to-day operations of SAP Managed Services.
• Develop strong customer relationships and address concerns.
• Maintain project documentation and reports.

Skills

Leadership

SAP Module Understanding

Client Relationship Management

Cloud Platforms Familiarity

SAP Troubleshooting

Excellent Communication

Education

Bachelor's degree in Information Technology or Business

Tools

FreshService

ServiceNow

Job description

A leading SAP services company in Vancouver is seeking an SAP Managed Services Team Lead to oversee a team providing remote application support. This role involves managing support professionals, ensuring client satisfaction, and driving improvements in service efficiency. Candidates should have strong leadership abilities, a solid understanding of SAP modules, and experience with service management tools. A relevant degree and SAP certification are preferred for this position.