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Remote Salesforce Service Cloud Voice Architect
NeuraFlash
Alberta
Hybrid
CAD 85,000 - 120,000
Full time
Today
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Job summary
A technology firm specializing in AI solutions in Alberta is seeking a talented Solution Architect for their Service Cloud Voice practice. The ideal candidate will lead Salesforce project implementations, collaborating with customers to identify requirements and develop innovative solutions. Responsibilities include facilitating business process reviews, configuring Salesforce solutions, and providing user training. This position offers the opportunity to be part of a dynamic team that influences the future of generative AI and customer service innovation.
Benefits
Flexible work hours
Team celebrations
Travel opportunities
Qualifications
- 3-5+ years project experience in a hands-on position.
- 3+ years of experience with Salesforce in a development or configuration capacity.
- Understanding of customer service and contact center operations.
Responsibilities
- Facilitate business process reviews to identify customer requirements.
- Translate customer requirements into contact center design.
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
Skills
Salesforce project implementations
Business process reviews
Customer requirements analysis
Contact center design
Training and documentation
Education
Salesforce certifications
Tools
Salesforce Service Cloud
Amazon Connect
Process Builder
Visual Flows
Job description
A technology firm specializing in AI solutions in Alberta is seeking a talented Solution Architect for their Service Cloud Voice practice. The ideal candidate will lead Salesforce project implementations, collaborating with customers to identify requirements and develop innovative solutions. Responsibilities include facilitating business process reviews, configuring Salesforce solutions, and providing user training. This position offers the opportunity to be part of a dynamic team that influences the future of generative AI and customer service innovation.
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