Remote SaaS Onboarding & Implementation Lead

Toolbx; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading digital experience platform is looking for an Implementation Manager to oversee customer onboarding projects in a fully remote role. You will be responsible for driving project planning, execution, and enabling customers to adopt the platform effectively. The ideal candidate has over 5 years of experience in managing customer-facing projects, strong communication skills, and the ability to work in a fast-paced environment. Join us to help transform the construction industry through technology.

Qualifications

• 5+ years of experience managing customer-facing projects or onboarding programs in a technology-driven environment.
• Demonstrated ability to manage multiple concurrent projects effectively.
• Strong organizational skills with a focus on delivering successful customer outcomes.

Responsibilities

• Lead and manage customer onboarding projects ensuring deliverables are met.
• Develop project plans and manage risks throughout the onboarding process.
• Conduct training sessions to enable customers to adopt the platform effectively.

Skills

Project management

Communication skills

Analytical skills

Customer-centric mindset

Tools

Asana

HubSpot

Job description

A leading digital experience platform is looking for an Implementation Manager to oversee customer onboarding projects in a fully remote role. You will be responsible for driving project planning, execution, and enabling customers to adopt the platform effectively. The ideal candidate has over 5 years of experience in managing customer-facing projects, strong communication skills, and the ability to work in a fast-paced environment. Join us to help transform the construction industry through technology.