Remote Risk Delivery Supervisor | QA & Ops Leader

KPMG LLP Canada; Remote; CAD 55,000 - 82,000; Full time

Job summary

A leading professional services firm in Canada is seeking a Quality Assurance Manager to oversee the quality of work produced by the Risk Delivery Centre. Responsibilities include ensuring effective implementation of policies, managing resource utilization, and providing guidance to staff. The ideal candidate should have 2-5 years of experience in a similar environment and strong communication skills. This is a remote position, offering flexibility in work arrangements and a competitive salary range.

Benefits

Comprehensive Total Rewards program

Flexible working arrangements

Inclusive work environment

Qualifications

• 2-5 years of experience in a large professional services firm or similar environment.
• Ability to adapt quickly to a changing environment.
• Experience working in a high-volume service delivery center.

Responsibilities

• Oversee quality of work produced by Risk Delivery Centre staff.
• Ensure effective implementation of Risk Delivery Centre policies.
• Manage resource utilization for work volume.

Skills

Experience in a large professional services firm

Knowledge of risk policies and compliance

Interpersonal and collaboration skills

Attention to detail

Organizational and time management skills

Written and verbal communication skills

Tools

ServiceNow

Job description

A leading professional services firm in Canada is seeking a Quality Assurance Manager to oversee the quality of work produced by the Risk Delivery Centre. Responsibilities include ensuring effective implementation of policies, managing resource utilization, and providing guidance to staff. The ideal candidate should have 2-5 years of experience in a similar environment and strong communication skills. This is a remote position, offering flexibility in work arrangements and a competitive salary range.