Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 50,000; Full time

Job summary

A major telecommunications company is seeking a remote Retention Specialist to provide excellent customer service and build loyalty with clients. This role involves handling customer inquiries, resolving service issues, and promoting services. Candidates should have strong communication skills and previous customer service experience. Join a dynamic team that values connections and personal growth, offering competitive pay and benefits in a flexible work environment.

Benefits

Discounted services

Attractive compensation packages

Career development tools

Flexible work environment

Qualifications

• Minimum 1 year of experience preferred.
• Strong negotiation skills and previous retention experience.
• Proven first call resolution skills.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues effectively.
• Maximize retention and sales opportunities.

Skills

Strong communication skills (written and verbal)

Negotiation skills

Customer service skills

Detail-oriented

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

PC navigation

Job description

A major telecommunications company is seeking a remote Retention Specialist to provide excellent customer service and build loyalty with clients. This role involves handling customer inquiries, resolving service issues, and promoting services. Candidates should have strong communication skills and previous customer service experience. Join a dynamic team that values connections and personal growth, offering competitive pay and benefits in a flexible work environment.