Remote Retail Customer Experience Agent – Canada | Entry-Level

Mashreq Bank; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience company is seeking Remote Retail Customer Experience Agents. This entry-level position involves engaging with customers across Canada, providing support via digital channels. Ideal candidates are proactive and excellent communicators. The role offers flexible hours and growth opportunities in a supportive environment, making it perfect for those looking to start a career in customer service.

Benefits

Competitive hourly wage

Flexible work-from-home arrangement

Paid training

Employee recognition programs

Qualifications

• Strong interpersonal skills with a focus on empathy and customer satisfaction.
• Ability to remain calm and professional in high-pressure situations.
• Basic knowledge of retail products and e-commerce platforms is advantageous.

Responsibilities

• Provide prompt, professional, and accurate responses to customer inquiries.
• Assist customers with product information and troubleshooting.
• Resolve customer issues while maintaining a positive approach.
• Document interactions and maintain accurate records.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving abilities

Attention to detail

Ability to work independently in a remote environment

Basic computer skills

Tools

Microsoft Office

CRM platforms

Job description

Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Remote Retail Customer Experience Agents. This fully remote, entry-level position offers the opportunity to engage directly with customers across Canada, providing exceptional support and ensuring a seamless retail experience. Ideal candidates are proactive problem-solvers, excellent communicators, and motivated to deliver outstanding service from the comfort of their own home.

As a key member of our customer experience team, you will act as the first point of contact for customer inquiries, concerns, and feedback, contributing directly to customer satisfaction and loyalty. This role offers growth opportunities within a dynamic, supportive, and forward-thinking organization.

Key Responsibilities

• Provide prompt, professional, and accurate responses to customer inquiries via chat, email, and other digital channels.

• Assist customers with product information, order processing, returns, and troubleshooting.

• Resolve customer issues efficiently while maintaining a positive and empathetic approach.

• Document interactions and maintain accurate records of customer interactions in company systems.

• Collaborate with team members and management to identify process improvements and enhance the customer experience.

• Uphold company policies, standards, and brand voice in all customer communications.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently in a remote environment while staying motivated and productive.

• Basic computer skills, including proficiency with Microsoft Office, web browsers, and CRM platforms.

• Ability to handle multiple tasks simultaneously and adapt to changing priorities.

Experience

• No prior professional experience required; this is an entry-level position.

• Previous experience in retail, customer service, or call center environments is a plus but not mandatory.

Working Hours

• Full-time remote position with flexible scheduling options.

• Ability to work evenings, weekends, or peak retail hours may be required.

• Standard shift durations range from 6–8 hours per day, Monday through Sunday, based on scheduling needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a focus on empathy and customer satisfaction.

• Ability to remain calm and professional in high-pressure situations.

• Basic knowledge of retail products, online ordering, and e-commerce platforms is advantageous.

• Strong organizational and time management skills to meet performance targets.

Benefits

• Competitive hourly wage with opportunities for performance-based incentives.

• Flexible work-from-home arrangement.

• Paid training and ongoing professional development opportunities.

• Employee recognition programs and career advancement paths.

• Health and wellness support (where applicable per provincial regulations).

Why Join Progressive Technology

• Be part of a growing, innovative company that values its employees.

• Gain valuable experience in customer experience and retail operations.

• Work remotely while maintaining a healthy work-life balance.

• Join a collaborative and supportive team environment focused on employee growth and success.

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How to Apply

Interested candidates are encouraged to submit a resume and a brief cover letter highlighting relevant skills and motivation for joining Progressive Technology. Applications can be submitted through our careers portal or via email us. Selected candidates will be contacted for a virtual interview.