Remote Member Experience Specialist

Hilton Grand Vacations; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading vacation ownership company in Canada is hiring for a customer service role that offers exciting opportunities in a remote environment. Candidates will provide exceptional service through various channels and must have at least six months of customer service experience. The ideal applicant is friendly, detail-oriented, and bilingual in English and French Canadian. The job offers competitive pay at $23 CAD per hour along with benefits and the chance to grow in a dynamic organization.

Qualifications

• 6 months of professional customer service experience supporting complex products.
• Flexibility to work nights, weekends, and holidays as required.
• Enthusiastic demeanor with a dedication to positive experiences.

Responsibilities

• Provide exceptional owner and member customer service in a multi-channel environment.
• Respond to contacts in a contact center, clarify information, and problem-solve.
• Service reservation requests through booking, modifying, or cancelling.

Skills

Problem-solving

Customer service experience

Detail-oriented

Verbal fluency in English and French Canadian

Computer literacy

Education

High School Graduate

Tools

Microsoft Office

Job description

A leading vacation ownership company in Canada is hiring for a customer service role that offers exciting opportunities in a remote environment. Candidates will provide exceptional service through various channels and must have at least six months of customer service experience. The ideal applicant is friendly, detail-oriented, and bilingual in English and French Canadian. The job offers competitive pay at $23 CAD per hour along with benefits and the chance to grow in a dynamic organization.