Remote LMS & Client Success Architect

Absorb Technology; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leader in online training solutions seeks a Client Success Manager to manage client relationships and drive product adoption. The role involves using a background in Learning & Development to optimize client learning programs and demonstrate measurable ROI. Candidates should have 4–6 years in B2B SaaS, excellent communication skills, and experience with various productivity tools. This position offers a remote-first work model with comprehensive benefits and growth opportunities.

Benefits

Comprehensive Health and Wellness Benefits

Generous time off

New Hire Equipment Allowance

Qualifications

• Experience managing client relationships to promote retention.
• Ability to tie learning initiatives to measurable outcomes.
• Strong communication and consultative problem-solving skills.

Responsibilities

• Develop trusted relationships with clients to ensure loyalty.
• Manage the entire client lifecycle from onboarding to renewal.
• Consult and measure program effectiveness tied to business goals.

Skills

Customer Success expertise

Learning & Development program building experience

Strong client-facing skills

Commercial and business acumen

Project management capabilities

Education

4–6 years of experience in B2B SaaS

Background as a Learning & Development practitioner

Tools

ChurnZero

Salesforce

JIRA

Zendesk

Job description

A leader in online training solutions seeks a Client Success Manager to manage client relationships and drive product adoption. The role involves using a background in Learning & Development to optimize client learning programs and demonstrate measurable ROI. Candidates should have 4–6 years in B2B SaaS, excellent communication skills, and experience with various productivity tools. This position offers a remote-first work model with comprehensive benefits and growth opportunities.