Remote IT Support Associate II — Global Helpdesk

Amazon Development Centre Canada ULC; Remote; CAD 45,000 - 65,000; Full time

Job summary

A global IT support company seeks an ITS Support Associate II to deliver exceptional support to internal employees. You will be responsible for troubleshooting issues across Windows, macOS, and Linux while providing excellent customer service. Applicants should have a high school diploma and 1+ years of IT support experience. Certifications such as CompTIA A+ or AWS are preferred. This role requires flexibility in hours and the potential for in-person support.

Benefits

Competitive pay

Professional growth opportunities

Flexible work environment

Qualifications

• 1+ years of support experience in a corporate IT environment.
• Proficiency in Windows, Mac, or Linux OS troubleshooting.
• Strong communication skills with both technical and non-technical users.

Responsibilities

• Resolve IT support requests efficiently and professionally.
• Troubleshoot technical problems across different operating systems.
• Manage documentation and support AV systems.

Skills

Windows OS troubleshooting

Mac OS troubleshooting

Linux OS troubleshooting

Communication skills

Remote work

Education

High school diploma or equivalent

Tools

CompTIA A+

CompTIA Network+

Linux certifications

AWS certifications

Job description

A global IT support company seeks an ITS Support Associate II to deliver exceptional support to internal employees. You will be responsible for troubleshooting issues across Windows, macOS, and Linux while providing excellent customer service. Applicants should have a high school diploma and 1+ years of IT support experience. Certifications such as CompTIA A+ or AWS are preferred. This role requires flexibility in hours and the potential for in-person support.