Remote IT Operations Technician

Auvik; Remote; CAD 60,000 - 70,000; Full time

Job summary

A tech company is seeking an IT Specialist to support internal infrastructure. This remote position involves ensuring optimal operation of IT devices, providing customer service for support requests, collaborating with managed service providers, and managing IT assets. The ideal candidate is skilled in Google Workspace and Apple hardware, has experience with ticketing systems, and is committed to delivering excellent customer service. Opportunities for growth and flexibility are offered in this dynamic environment.

Benefits

Comprehensive health and dental benefits

Wellness spending account

Flexibility in paid time off

Paid parental leave

Remote working subsidies

Stock options

Qualifications

• Advanced knowledge in Google Workspace is essential.
• Experience with Okta or other identity providers is required.
• Prior management of a ticketing system is crucial.
• Remote IT support experience is important.
• Expertise with Apple Mac hardware and software is necessary.
• Strong customer service skills are fundamental.
• Familiarity with AI tools and technologies is beneficial.

Responsibilities

• Ensure all IT devices are operational to optimize operations.
• Provide outstanding customer service for user support requests.
• Collaborate with outsourced managed service providers.
• Set up and deliver new devices.
• Perform hardware troubleshooting and repairs.
• Document IT processes and procedures.
• Update and patch endpoints as needed.
• Maintain the IT Asset Inventory.
• Align with the Security team on best practices.

Skills

Advanced Google Workspace knowledge

Okta or similar Identity Provider experience

Previous Ticketing System management experience

Experience providing remote IT support

Expert on Apple Mac hardware & software

Proven customer service

Versed in AI fundamentals

Job description

A tech company is seeking an IT Specialist to support internal infrastructure. This remote position involves ensuring optimal operation of IT devices, providing customer service for support requests, collaborating with managed service providers, and managing IT assets. The ideal candidate is skilled in Google Workspace and Apple hardware, has experience with ticketing systems, and is committed to delivering excellent customer service. Opportunities for growth and flexibility are offered in this dynamic environment.