Remote Insurance Service Specialist

Foresters Financial; Remote; CAD 45,000 - 60,000; Full time

Job summary

A reputable financial services firm in Canada seeks a Service Center Representative to manage complex customer inquiries related to insurance products. This role requires 3-5 years of customer service experience and proficiency in both English and Spanish. Responsibilities include resolving customer inquiries, providing detailed product information, and maintaining customer satisfaction through effective communication. The company offers a competitive compensation package, work-from-home opportunities, and a supportive environment for growth and advancement.

Benefits

Work from home opportunities

Full benefits package

Vacation time and bonus structure

Supportive management and co-workers

Qualifications

• Minimum 3-5 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to handle complex customer inquiries.

Responsibilities

• Answer complex customer inquiries via phone, email, and chat.
• Provide detailed information about insurance products.
• Analyze and resolve customer inquiries and complaints.

Skills

Customer service experience

Proficient in English and Spanish

Effective communication skills

Problem-solving skills

Technical troubleshooting

Education

Post Secondary Education

College Diploma or University Degree

Tools

CRM systems

Customer service software

Job description

A reputable financial services firm in Canada seeks a Service Center Representative to manage complex customer inquiries related to insurance products. This role requires 3-5 years of customer service experience and proficiency in both English and Spanish. Responsibilities include resolving customer inquiries, providing detailed product information, and maintaining customer satisfaction through effective communication. The company offers a competitive compensation package, work-from-home opportunities, and a supportive environment for growth and advancement.