Remote Graduate Customer Success Manager - Open Source

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Manager to enhance user experience with their products. The position emphasizes customer engagement through onboarding, problem-solving, and collaboration with various teams. Candidates should have customer-facing experience and a passion for technology, particularly Ubuntu. This remote role offers personalized learning budgets, annual compensation reviews, and a supportive work environment that values personal development and diversity.

Benefits

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for company events

Qualifications

• Empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu is a must.
• Ability to structure and constantly update documentation.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers.
• Onboard new customers and introduce them to products.

Skills

Customer-facing experience

Empathy

Presentation skills

Strong organizational skills

Team player

Job description

A leading tech firm is seeking a Customer Success Manager to enhance user experience with their products. The position emphasizes customer engagement through onboarding, problem-solving, and collaboration with various teams. Candidates should have customer-facing experience and a passion for technology, particularly Ubuntu. This remote role offers personalized learning budgets, annual compensation reviews, and a supportive work environment that values personal development and diversity.