Remote English/French Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Mississauga seeks candidates to handle customer inquiries via phone or internet. Ideal applicants are fluent in both English and French, possess a high school diploma, and have at least six months of customer service experience. This role offers competitive pay, a comprehensive benefits package, and the convenience of working from home with company-supplied technologies. Strong computer skills and a quiet workspace are essential.

Benefits

Competitive pay and performance-based incentives

Opportunities for career growth and personal development

Comprehensive benefits package

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.
• High-speed internet and smartphone required.

Responsibilities

• Handle customer inquiries and issues via phone or internet.
• Utilize call flow guide to provide assistance and resolve problems.
• Document and retrieve information in databases.
• Offer additional products and services to support customer success.

Skills

Fluent in both English and French

Strong computer and navigating skills

Proficiency in fast-paced multitasking

Education

High school diploma or equivalent

Tools

iOS/macOS familiarity

Job description

A leading customer service provider in Mississauga seeks candidates to handle customer inquiries via phone or internet. Ideal applicants are fluent in both English and French, possess a high school diploma, and have at least six months of customer service experience. This role offers competitive pay, a comprehensive benefits package, and the convenience of working from home with company-supplied technologies. Strong computer skills and a quiet workspace are essential.