Remote E-Commerce Support Specialist – Online Work from Home

Mashreq Bank; Canada; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading remote consultancy in Canada seeks a Remote E-Commerce Support Specialist to enhance customer experience and streamline e-commerce operations. This full-time role requires excellent communication, e-commerce experience, and the ability to manage multiple tasks. Join a dynamic team and enjoy benefits like flexible hours and professional development opportunities.

Benefits

Competitive salary

Flexible remote work environment

Professional development opportunities

Paid time off

Supportive team culture

Qualifications

• 1–3 years of experience in e-commerce support or customer service.
• Remote work experience is desirable.
• Strong knowledge of online platforms and order management systems.

Responsibilities

• Provide support to customers through email, chat, and phone.
• Manage online orders, returns, and exchanges accurately.
• Collaborate with cross-functional teams to enhance customer experience.

Skills

E-commerce experience

Communication skills

Attention to detail

Problem-solving skills

Organizational skills

Tools

Shopify

WooCommerce

Amazon Seller Central

CRM tools

Microsoft Office Suite

Google Workspace

Job description

Job Summary

Houston Skilled Consultancy is seeking a highly motivated and detail-oriented Remote E-Commerce Support Specialist to join our dynamic team. This fully remote position offers the opportunity to provide exceptional support to our e-commerce operations, ensuring smooth customer experiences and efficient order management. The ideal candidate will be tech-savvy, organized, and passionate about delivering outstanding service in a fast-paced online retail environment.

Key Responsibilities

• Provide timely and professional support to customers through email, chat, and phone regarding orders, product inquiries, and technical issues.

• Manage and process online orders, returns, and exchanges accurately in the companys e-commerce system.

• Collaborate with cross-functional teams, including sales, logistics, and marketing, to resolve operational issues and improve the customer journey.

• Monitor product listings, update inventory, and ensure product information is accurate and up-to-date.

• Assist in troubleshooting website issues and escalating technical concerns to the appropriate teams.

• Generate reports on customer interactions, order trends, and feedback to support continuous improvement.

• Maintain knowledge of products, promotions, and policies to provide consistent and accurate information.

Required Skills and Qualifications

• Proven experience in e-commerce, online retail, or customer support roles.

• Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Amazon Seller Central, etc.) and order management systems.

• Excellent written and verbal communication skills.

• High level of accuracy and attention to detail in data entry and order processing.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Problem-solving mindset with the ability to handle challenging customer situations professionally.

• Familiarity with CRM tools and online ticketing systems is a plus.

Experience

• Minimum 1–3 years of experience in e-commerce support, customer service, or related roles.

• Prior remote work experience is highly desirable.

Working Hours

• Full-time position, Monday to Friday.

• Flexible working hours with the requirement to overlap partially with core business hours.

• Remote work from the comfort of your home.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Ability to adapt to new technologies and e-commerce tools quickly.

• Strong interpersonal skills and a customer-first attitude.

• Self-motivated and capable of working independently while meeting deadlines.

Benefits

• Competitive salary and performance-based incentives.

• Flexible remote work environment.

• Professional development opportunities and training programs.

• Paid time off and recognized holidays.

• Supportive team culture with clear career growth paths.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value talent, dedication, and innovation. As a member of our remote team, you will have the opportunity to work in a dynamic e-commerce environment, contribute to meaningful projects, and develop your career with a forward-thinking organization. Join us and be part of a company that prioritizes employee well‑being, skill growth, and professional success.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to us. Please include Remote E-Commerce Support Specialist in the subject line. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.