Remote Danish-Speaking Automotive Customer Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global technology and services leader is seeking a Danish-speaking Customer Service Representative for Volkswagen in Canada. In this remote role, you'll respond to customer requests, build strong relationships, and support inquiry outcomes while collaborating with team members. The ideal candidate should have experience in automotive customer service and possess strong Danish and English skills. This position offers full-time contracts, competitive salary, and opportunities for career development, making it an excellent career step.

Benefits

Competitive salary and performance bonus

Work from home

Referral bonus opportunities

Full paid training

Career development programs

Qualifications

• High level of Danish (written and oral) and a good level of English (B2).
• 1 year of experience in technical roles or automotive customer service.
• Passionate about automotive topics and skilled in digital tech.
• Understanding of policies, procedures, and warranties in the automotive sector.
• Strong documentation skills and ability to make independent decisions.
• Skilled in resolving issues and providing solutions.

Responsibilities

• Respond to customer requests via multiple channels and update CRM systems.
• Build strong customer relationships by handling inquiries professionally.
• Promote customer retention by supporting successful inquiry outcomes.
• Maintain professional relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on emerging issues and suggest improvement areas.

Job description

A global technology and services leader is seeking a Danish-speaking Customer Service Representative for Volkswagen in Canada. In this remote role, you'll respond to customer requests, build strong relationships, and support inquiry outcomes while collaborating with team members. The ideal candidate should have experience in automotive customer service and possess strong Danish and English skills. This position offers full-time contracts, competitive salary, and opportunities for career development, making it an excellent career step.