Remote Customer Success & Support Pro

The Sydney Call Centre; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for motivated customer service representatives to join their dynamic team. In this role, you will support inbound customer service and sales, helping to resolve issues while representing some of the most recognizable brands globally. The ideal candidates will possess strong communication and organizational skills, with a passion for delivering exceptional customer experiences. This position offers a supportive work environment with opportunities for growth, competitive compensation, and a variety of benefits designed to reward your hard work. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is perfect for you.

Benefits

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun Work Environment

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma.
• Strong communication and organizational skills are essential.
• Ability to troubleshoot and resolve customer issues effectively.

Responsibilities

• Listen to customers and resolve their issues effectively.
• Utilize technology for account management and sales opportunities.
• Ensure first call resolution through effective problem-solving.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Speed

Customer Service Orientation

Conflict Resolution

Problem-Solving

Multi-tasking

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

An established industry player is looking for motivated customer service representatives to join their dynamic team. In this role, you will support inbound customer service and sales, helping to resolve issues while representing some of the most recognizable brands globally. The ideal candidates will possess strong communication and organizational skills, with a passion for delivering exceptional customer experiences. This position offers a supportive work environment with opportunities for growth, competitive compensation, and a variety of benefits designed to reward your hard work. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is perfect for you.