Remote Customer Success Lead, E‑commerce & Coffee

Medium; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Canada is looking for a Customer Success leader to enhance customer satisfaction and loyalty. In this remote role, you will manage end-to-end customer experience and a high-performing team. Your expertise in e-commerce, along with outstanding communication skills, will drive operational efficiency and client satisfaction. Unique benefits include a flexible work environment and the chance to work in a collaborative culture centered around coffee. Join us to make a significant impact in a fast-growing brand.

Benefits

Remote-first work environment

Collaborative culture

Opportunities for leadership

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Background in e-commerce operations preferred.
• Familiarity with professional coffee equipment is a significant advantage.

Responsibilities

• Own the end-to-end customer experience and define scalable customer success strategies.
• Build, manage, and mentor a high-performing customer success team.
• Oversee accurate and timely quote and invoice creation.
• Manage client onboarding and technical setup.

Skills

5+ years in customer success operations

Leadership skills

Excellent communication

Analytical skills

E-commerce operations background

Tools

Shopify

QuickBooks

Job description

A leading e-commerce company in Canada is looking for a Customer Success leader to enhance customer satisfaction and loyalty. In this remote role, you will manage end-to-end customer experience and a high-performing team. Your expertise in e-commerce, along with outstanding communication skills, will drive operational efficiency and client satisfaction. Unique benefits include a flexible work environment and the chance to work in a collaborative culture centered around coffee. Join us to make a significant impact in a fast-growing brand.