Remote Customer Service & Tech Support Pro

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking dedicated candidates for remote inbound customer support. This role requires a minimum of one year of customer service experience and the ability to work flexible evening or overnight hours. Successful candidates will provide exceptional help with technical issues and maintain high customer satisfaction. There is an opportunity for career growth with competitive pay and comprehensive benefits, including medical and dental coverage.

Benefits

Flexible work-from-home

Performance-based incentives

Comprehensive benefits including medical and dental

DailyPay enrollment option

Engaging company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free home work environment with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

A leading customer service provider in Canada is seeking dedicated candidates for remote inbound customer support. This role requires a minimum of one year of customer service experience and the ability to work flexible evening or overnight hours. Successful candidates will provide exceptional help with technical issues and maintain high customer satisfaction. There is an opportunity for career growth with competitive pay and comprehensive benefits, including medical and dental coverage.