Remote Customer Care Analyst — Growth & Insights

Medium; Remote; CAD 40,000 - 55,000; Full time

Job summary

A customer service-focused company in Canada is seeking a Customer Care Analyst to enhance customer satisfaction through exceptional service. Responsibilities include quality assurance of customer interactions, effective communication across channels, and problem-solving. Ideal candidates should have at least 2 years of customer service experience and proficiency in Microsoft Office. The role offers flexible remote working options and opportunities for professional growth. Join a supportive team aiming for innovation and customer engagement.

Benefits

Opportunity for professional growth

Flexible remote working options

Collaborative team environment

Ongoing training and resources

Qualifications

• 2 years’ experience in customer service.
• 2 years’ experience in an office environment.
• Must be fluent in English.

Responsibilities

• Provide quality customer service experience to consumers.
• Maintain effective service for internal and external customers.
• Communicate effectively via various channels.

Skills

Customer service experience

Problem-solving skills

Effective communication

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

A customer service-focused company in Canada is seeking a Customer Care Analyst to enhance customer satisfaction through exceptional service. Responsibilities include quality assurance of customer interactions, effective communication across channels, and problem-solving. Ideal candidates should have at least 2 years of customer service experience and proficiency in Microsoft Office. The role offers flexible remote working options and opportunities for professional growth. Join a supportive team aiming for innovation and customer engagement.