Remote Clinical Support Expert – Removables (Bilingual)

Dandy; Remote; CAD 69,000 - 77,000; Full time

Job summary

A dental technology company is hiring a Clinical Support Expert in Canada to provide technical expertise and customer service in the dental industry. You will resolve complex cases, lead quality assurance reviews, and train new team members in a fully remote role. The ideal candidate has substantial experience in dental labs and is bilingual in English and Canadian French. This position offers competitive compensation and benefits tailored to the Canadian market.

Benefits

Healthcare

Dental support

Mental health support

Generous paid time off

Qualifications

• 8+ years of experience in a high-volume lab setting.
• 5+ years of experience in 3Shape CAD/CAM digital design.
• Skilled at reviewing and assessing the quality of work.

Responsibilities

• Resolve complex clinical inquiries and manage calls regarding practice-level issues.
• Perform QA reviews to ensure clinical accuracy.
• Lead special cross-functional projects to improve clinical processes.

Skills

Dental Design Experience

Bilingual in English and Canadian French

Customer-facing role experience

Strong knowledge of dental systems

Training & coaching skills

Independent problem solver

Organizational skills and attention to detail

Job description

A dental technology company is hiring a Clinical Support Expert in Canada to provide technical expertise and customer service in the dental industry. You will resolve complex cases, lead quality assurance reviews, and train new team members in a fully remote role. The ideal candidate has substantial experience in dental labs and is bilingual in English and Canadian French. This position offers competitive compensation and benefits tailored to the Canadian market.