Remote Client Success Manager — Events & Partnerships

From Day One; Remote; CAD 75,000; Full time

Job summary

A media company focused on client engagement is seeking a Client Success Manager. This remote role is aimed at managing sponsor relationships, ensuring they achieve their goals. The successful candidate will provide exceptional service, understand client needs, and help them meet partnership objectives. A minimum of a 4-year degree and 3 years of experience in customer success are required, along with strong organizational and communication skills. The starting salary is $75,000 CAD per year with growth opportunities.

Qualifications

• Minimum of 3 years of full-time, professional post-graduation experience required.
• Direct experience in customer/client success with events or conferences is advantageous.
• Outstanding organizational and time management skills are essential.

Responsibilities

• Deliver exceptional customer experience throughout the post-sales journey.
• Act as primary contact for client questions and concerns, escalating as needed.
• Onboard clients and ensure they gain value from our product.

Skills

Organizational skills

Interpersonal skills

Customer service

Time management

Communication skills

Education

4-year college/university degree

Tools

MS Office

Google For Business

Job description

A media company focused on client engagement is seeking a Client Success Manager. This remote role is aimed at managing sponsor relationships, ensuring they achieve their goals. The successful candidate will provide exceptional service, understand client needs, and help them meet partnership objectives. A minimum of a 4-year degree and 3 years of experience in customer success are required, along with strong organizational and communication skills. The starting salary is $75,000 CAD per year with growth opportunities.