Remote Chat Support Specialist

Mashreq Bank; Remote; CAD 35,000 - 45,000; Full time

Job summary

A forward-thinking financial institution is seeking enthusiastic Remote Live Chat Agents to join their dynamic team in Canada. As a Live Chat Agent, you will be the first point of contact for clients, providing exceptional support via online chat platforms. Ideal candidates are tech-savvy, customer-focused, and can thrive in a flexible, remote environment. Experience in customer service is preferred, and you will enjoy competitive compensation with performance-based incentives in this role.

Benefits

Competitive hourly wage

Professional development opportunities

Flexible scheduling

Supportive team environment

Qualifications

• Previous experience in customer service or call center environments is preferred.
• Experience with online communication tools is a plus.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve basic customer issues.

Skills

Excellent written communication skills in English

Strong problem-solving skills

Ability to multitask

Strong organizational skills

Exceptional typing speed and accuracy

Tools

Helpdesk software

CRM systems

Digital tools

Job description

A forward-thinking financial institution is seeking enthusiastic Remote Live Chat Agents to join their dynamic team in Canada. As a Live Chat Agent, you will be the first point of contact for clients, providing exceptional support via online chat platforms. Ideal candidates are tech-savvy, customer-focused, and can thrive in a flexible, remote environment. Experience in customer service is preferred, and you will enjoy competitive compensation with performance-based incentives in this role.