Remote Call Center Representative (Saskatchewan)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent BPO company in Canada is seeking candidates for a customer service role focused on handling inbound inquiries and troubleshooting technical issues. This remote position offers flexible schedules, competitive pay, and a comprehensive benefits package. Candidates must have a high school diploma and strong communication skills. Opportunities for career advancement are provided in a supportive work environment.

Benefits

Competitive hourly pay

Comprehensive benefits package

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational skills are required.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Utilize systems and technology for account management.
• Ensure first call resolution through effective problem-solving.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive hourly pay with potential bonuses
• Remote work opportunity with flexible schedules
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid training and ample opportunities for career advancement
• Engaging work environment with regular contests and prizes
• Casual dress code to promote comfort while working

What to Expect (Job Responsibilities)

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Assist customers in adding or removing products and services
• Utilize systems and technology for account management and problem resolution
• Recognize sales opportunities and apply appropriate sales skills
• Ensure first call resolution through effective problem-solving

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to type swiftly and accurately (20+ words per minute)

How to Stand Out (Preferred Qualifications)

• Strong aptitude for conflict resolution, problem solving, and negotiation
• Ability to thrive in a fast-paced environment with changing demands
• Previous experience in customer service or technical support roles

#BusinessProcessOutsourcing #RemoteWork #CustomerService #CareerGrowth #CompetitiveBenefits

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