Remote Call Center Representative

OneMCI; Central Ontario; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading BPO company is hiring Remote Call Center Representatives to join their customer support team. Applicants should possess strong communication skills and experience in a call center environment. In this role, you will handle customer inquiries, resolve issues, and maintain records. The company offers competitive compensation and a diverse benefits package designed to support employee growth and well-being.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Must be 18 years or older.
• 1 year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal and written communication skills

Ability to multitask

Proficient with computers and customer service software

Fluent in English and Spanish

Education

High school diploma / GED

Tools

CRM software

Job description

Location

Remote Work-at-Home Canada

Job Type

Full-Time & Part-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a trusted partner in the industry.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test.

Position Responsibilities

1. Answer inbound calls and respond to customer inquiries in a professional manner.
2. Resolve customer issues efficiently while maintaining a positive attitude.
3. Document all interactions accurately in the CRM system.
4. Follow communication scripts and standard operating procedures.
5. Escalate complex issues to the appropriate department when necessary.
6. Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Candidate Qualifications

Wonder if you are a good fit for this position

All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma / GED
• 1 year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace
• Fluent in English and Spanish

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada)

Compensation Details

Want an employer that values your contribution

At MCI we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI :

We understand the importance of balance and support which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Health Benefits: Full-time employees are eligible for supplemental health coverage
• Life Insurance: Access life insurance options to safeguard your loved ones
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Focus on internal promotions with significant advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun Engaging Work Environment: Team-oriented culture that fosters collaboration and engagement
• Casual Dress Code: Be comfortable while you work

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits and incentives may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee will frequently operate a computer and other office equipment including a phone, copier, and printer. The employee may occasionally move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects; hold onto objects; and exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations upon request by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees share responsibility for MCIs commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these and adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. It is also the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company, and has grown across multiple locations worldwide. MCI now employs thousands of professionals with client partners across various brands.

Disclaimer

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked to perform other duties. The employer reserves the right to revise this description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.

Required Experience: Unclear Seniority

Key Skills: Data Entry, Deputy, Drafting, Hibernate, Administration Support, Activex

Employment Type: Full-Time

Experience: years

Vacancy: 1