Remote Bilingual Tech Support Specialist (EN/FR)

Concentrix; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer service company in Ottawa is seeking bilingual candidates for a remote customer service role. Responsibilities include handling inquiries via phone and internet, documenting interactions, and suggesting additional services. Ideal candidates should have at least six months of customer service experience and a high school diploma. A quiet workspace and strong computer skills are essential. Competitive salary and benefits offered, along with opportunities for career advancement.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment needed for remote positions.
• High-speed internet and smartphone access required.

Responsibilities

• Handle customer inquiries and issues via inbound/outbound calls or internet communication.
• Utilize call flow guide to provide assistance and resolve problems.
• Document and retrieve information in databases.
• Offer additional products and services to support customer success.

Skills

Fluent in English and French

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

A customer service company in Ottawa is seeking bilingual candidates for a remote customer service role. Responsibilities include handling inquiries via phone and internet, documenting interactions, and suggesting additional services. Ideal candidates should have at least six months of customer service experience and a high school diploma. A quiet workspace and strong computer skills are essential. Competitive salary and benefits offered, along with opportunities for career advancement.