Remote Bilingual Customer Support Specialist (French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a Customer Service Representative to provide inbound support and assist customers with technical issues. Candidates should be fluent in French and English, possess strong computer skills, and have at least 1 year of customer service experience. This role offers competitive pay up to $25 per hour, remote work flexibility, and opportunities for career advancement.

Benefits

Performance-related bonuses

Comprehensive benefits package including medical, dental, and vision insurance

Access to DailyPay for early salary access

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service provider in Canada is seeking a Customer Service Representative to provide inbound support and assist customers with technical issues. Candidates should be fluent in French and English, possess strong computer skills, and have at least 1 year of customer service experience. This role offers competitive pay up to $25 per hour, remote work flexibility, and opportunities for career advancement.